Privacy Policy

How Wake Productions collects, uses, and protects your information.

Last updated: 3rd September 2026

1. Introduction

Wake Productions ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit wakeproductions.xyz, submit a form, book a call, or become a client.

2. Who We Are

Wake Productions is the data controller responsible for your personal information collected via our website and services. Our registered company details are: Wake Productions Ltd, Company No. 09155940, registered office at 20-22 Wenlock Road, London, N1 7GU.

3. Information We Collect

We may collect the following categories of information:

  • Website visitors: name, email address, phone number, business name, and industry, submitted via our contact form, AI demo request form, or booking calendar.
  • Clients: billing details, account information, and communications relating to your engagement with us.
  • Client Data: where you engage us to run AI automation campaigns, you may provide contact databases or lead lists belonging to your own customers. In this context, we process this data as a data processor on your behalf, under your instructions.
  • Technical data: IP address, browser type, and usage data collected automatically via cookies and similar technologies.

4. How We Use Your Information

  • To respond to your enquiries and provide requested demos or consultations.
  • To deliver, manage, and improve our Services.
  • To send you service updates, invoices, and (with your consent, where required) marketing communications.
  • To comply with legal and regulatory obligations.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases: performance of a contract (delivering Services you've requested), legitimate interests (improving our Services and responding to enquiries), consent (for marketing communications, where required), and legal obligation (e.g. tax and accounting records).

6. How We Share Your Information

We share information with trusted third-party providers who help us operate our business, including:

  • GoHighLevel/LeadConnector — our CRM, website, and communications platform.
  • SMS and telephony providers — to deliver text message communications.
  • Meta (Facebook/Instagram) and Google — where relevant to campaign delivery and analytics.
  • Hosting and IT infrastructure providers.

We do not sell your personal information to third parties. Where required, we have data processing agreements in place with our providers.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client Data processed on behalf of clients is retained only for the duration of the engagement, unless otherwise agreed, and is deleted or returned upon request at the end of the engagement.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent at any time where processing is based on consent. To exercise these rights, contact us using the details below.

10. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.

11. Marketing Communications

Where we send marketing communications, we will only do so with your consent (where required by law) or where permitted under the "soft opt-in" rules for existing customers. You can opt out of marketing communications at any time by clicking "unsubscribe" or contacting us directly.

12. Children's Privacy

Our Services are not directed at individuals under the age of 18, and we do not knowingly collect personal information from children.

13. International Data Transfers

Where personal information is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, in accordance with UK GDPR.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

15. Contact Us & Complaints

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at [email protected]